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Maui Motorhomes NZ (domestic)

Maui Motorhome Rentals offers a range of Motorhome vehicles for hire. Whether you are travelling by yourself, as a couple or with your family, Maui will have a rental vehicle that will suit your needs.

The Maui fleet offers exceptional comfort, and is the ideal way to explore the vast network of scenic roads in this sub-continent. All our vehicles are maintained & serviced by our own expert mechanics.

Minimum Rental Duration and Costings
Minimum rental period: 7 days. Vehicle rentals are calculated on a per calendar day basis, i.e. day of collection or return is always counted as a full day irrespective of what time it is collected or returned. A rental day is not calculated on a 24hr cycle.

Depots (Vehicle collection & return)  
Primary: South Africa: Johannesburg, Cape Town
Secondary: As per the attached schedule – charges apply 

Office Hours: Rental Locations
Monday to Friday:  08h00 – 16h30 (last handover at 15h00, last return at 16h00)
Saturday:  08h00 – 13h00 (last handover at 11h00, last return at 12h00) 
After Hour surcharge applies at a cost of R500 per collection or return outside of the normal Office hours.  After hour operations are as follows: 
Saturday:  13h00 – 16h00
Sundays & Public Holidays 08h00 – 16h00 
(Late returns will be charged on a per day basis)
All branches are closed 25 December (Christmas Day) 

There are currently no terms and conditions for travel during this period. If your rental is during these travel dates, new terms and conditions may apply. Please contact us before booking.

Maui Motorhomes NZ (domestic) insurance

MAUI offers 2 liability cover options, namely, Standard Cover & Super Cover. This cover is NOT a personal liability cover, but cover for damage to our vehicles and/or 3rd party property. Details below:

Standard Cover
This cover carries an excess of R/N$45,000.00 which is applicable in the event of any accident or damage to either our vehicle or third party property. This excess of R/N$45,000.00 is pre-authorised on the renter’s Visa or MasterCard credit card at the time of collection. Funds will only be deducted from this amount, should the renter return the vehicle in a damaged condition or for any 3rd party damage. If no claims exist, this excess is released within 21-30 working days from date of return, by the renter’s financial institution. Standard Cover does not include repair to or replacement of tyres and windscreens.

Super Cover
A daily rate is charged per day as per your quotation/rental agreement detailed as SUP. This cover is a NO EXCESS cover and is applicable to the vehicle and third party property damage and includes the cost of replacing or repairing of windscreens and tyres (in South Africa, Lesotho and Swaziland), radio theft and recovery costs. Super cover does not include repair to or replacement of tyres and windscreens for vehicles travelling to or through Namibia. A security deposit of R/N$ 3,000.00 (or R/N$ 5000.00 for Event Rentals with collection and return between 17/03/2017 and 28/03/2017 or 22/04/2017 and 02/05/2017.) is pre-authorised on the renter’s Visa or MasterCard credit card at the time of collection to ensure that the vehicle is returned to the agreed location, on the agreed date, in a clean condition and no items are lost or damaged. This security deposit is fully refunded within 21-30 working days, after date of return, should all the terms and conditions be adhered to.

A handling fee of R/N$500.00 is charged on all damage/accident claims irrespective of the liability cover option taken.

Single vehicle accidents are included in all liability cover options, except in the case of roll-overs. In case of damage to the vehicle rented, the following will apply:

The incident:
All accidents must be reported to MAUI, and by law, to the Local Police within 24 hours. An AR (accident report) number from the police must be obtained at the time of reporting the incident. This proves that the accident has been registered. Failing to report accidents may void all liability cover and the renter becomes fully liable for all costs. We advise that you take as many photographs of the accident scene and also obtain the third party details. These can be recorded on the reverse side of the rental pack envelope supplied to you on collection. We also suggest you take a photograph of the driver’s licences of the persons involved. An accident report which is provided in the RENTAL PACK, must also be completed. These documents and records of evidence will be submitted to MAUI in order to process the incident.

The vehicle:
The renter is responsible for the recovery of the damaged vehicle to the original rental branch depending on the liability cover option taken. A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made. MAUI reserves the right to withhold a replacement vehicle; this does not entitle the client to any claims against MAUI. 

If the renter requires a replacement vehicle to be delivered, charges will be levied according to the liability cover option taken on the rental.

If the renter is not able to take a replacement vehicle, no refunds for early termination of the contract will be made.

Should the renter continue with a replacement vehicle, this vehicle will be noted under the current rental contract and standard cover will be applicable. This includes a new R/NAM$ 45,000.00 pre-authorisation on the nominated credit card. Super Cover is not available on a replacement vehicle.

Should the applicable excess be charged, and should MAUI be successful in the reimbursement of that amount by the 3rd party, this amount will be refunded to the renter. This process could take up to three years.

Exceptions & Conditions:
Exclusions of all cover options:
The renter is fully liable for any damage to the MAUI Motorhome vehicle or third party property if:
  • Any terms of the rental contract is breached;
  • Damages are sustained whilst the renter/driver is in violation of any traffic laws or ordinances;
  • Damage to the vehicle is caused by careless, wilful or reckless driving. This includes: Driving under the influence of alcohol or drugs; Driving on restricted or unrecognised roads; Driving after sunset; Driving over the recommended speed limits as outlined in this document; Not adhering to the vehicle height restrictions;
  • Related to water submersion or salt water damage: A vehicle may not go through water higher than 30cm in depth;
  • The vehicle was driven in a country in which written approval was not obtained from MAUI;
  • Damage is incurred due to incorrect use of the hand brake;
  • The damage is to the clutch (An allowance of up to three days after collection is given, in which time a faulty clutch can be reported. Thereafter, it is deemed as the renter’s responsibility). The customer is then liable for: The cost of the clutch kit which is R/N$23,000.00 including VAT and installation;
  • There is undercarriage damage. This includes damage to the following: Side sills, prop-shaft, torsion bars, stone guards, all undercarriage parts; Engine & transmission, including the gearbox, side shaft, exhaust system, leaf springs, bottom spare tyre/hanger and oil sump;
  • Roll-overs are not covered in any liability cover options. A roll over is defined as a vehicle sustaining all types of damage due to it not being on all 4 wheels;
  • The incorrect fuel is pumped into the fuel tank and/or fuel in the water tank will incur a R20 000.00 cost. MAUI advises that should this occur, the vehicle is to remain turned off and not started under any circumstances. This reduces the damage caused;
  • Any roof damage including the air-conditioning unit on the roof, is not covered. The renter is liable for all damages. Renters are reminded that the motorhomes are high. Caution needs to be taken when driving under branches, bridges, through archways or any overhead obstructions.
The renter is responsible for any damages or accidents that MAUI has not been made aware of on the return of the vehicle. Please note the applicable charges will be charged to the nominated credit card. MAUI is not responsible for any damage or theft to items of a personal nature. Travel and personal insurance is strongly recommended.

Rules in respect of replacement vehicles (whether due to an accident or vehicle damage)
In the case of undercarriage, clutch or water damage the following is applicable:
The repairs and recovery (towing) costs of the vehicle is the responsibility of the renter. The following recovery / replacement rates will apply:
Within South Africa: ZAR/N$ 6.00 per kilometre
Outside of South Africa: ZAR/N$ 12.00 per kilometre; To & from Maun incurs an extra R/N$ 9,500.00

Should a replacement vehicle be required, MAUI will replace the vehicle within 24 hours in South Africa; and 48 hours outside the South African borders.
A new pre-authorisation for the standard cover excess, will be blocked on the nominated Visa or MasterCard credit card for the replacement vehicle.
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